Etihad and other problems?
The joy of the internet and lounges!
Stuck at Abu Dhabi airport for the second time waiting for a flight to the UK from Etihad. This time the flight had technical problems so we were all told to come back in 90 minutes and in 60 minutes food would be served in the grotty airport restaurant to keep us from starving.
We all went down to see if we could get a cup of coffee. Not surprisingly with over 100 people the queue was long, people tried to get food early and the usual chaos ensued.
Gave up and decamped to the Ghazel lounge, a haven of peace and tranquility with food, drink and no queues. OK, it cost 70 Dirhams but has to be the bargain of the airport for that. You can eat and drink like you are in the frequent flyers lounges (another large black label please) and chill out. Shame it's too early to drink (much). I have to drive the other end anyway.
Etihad are trying hard. New airline with leased aircraft but mostly killer prices. You do get what you pay for at times with a schedule almost as tight as Easyjet things are bound to unravel. Had a nice letter from a Richard Bate in PR last time I flew. Better than KLM. Never had a word from them ever.
posted by Dhabi Dabbler at 2:46 pm
2 Comments:
I had the misfortune to fly Etihad airways on the 29/01/09 to Kuala Lumpur from London Heathrow. The flight started well as we were on time and the aircraft was very modern. However we had insufficient fuel to reach Abu Dhabi so we were diverted to Al Ain approx 40 minutes flight away. After being held onboard for about 4 hours we were told to disembark and wait in the lounge- no refreshments were provided. We kept being promised a take off was imminent, as per videos on youtube see etihadflight for details. Come 8 am we were told to go back on the aircraft where basic refreshments were provided, refueling was done and we arrived in Abu Dhabi that afternoon about 12 hours late. The staff were useless and didnt know what was happening/ didnt care. We missed our onward connecting flight and were told our new onward flight would leave the following morning over 24 hours delay with appalling service and 1 proper meal. I would never fly Etihad again, their customer service department doesn't want to know.
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